- General Shipping Overview
At Quenchandcarry, operated under the domain www.quenchandcarry.com, we process and fulfill drinkware product orders for customers residing across European destinations. All deliveries are handled through established commercial carrier networks to maintain consistent service standards. - Processing & Transit Times
Order fulfillment consists of two distinct stages: handling and carrier transit.
Order Handling Time: Orders are processed, prepared, and handed over to logistics carriers within 1 to 2 working days following payment verification (excluding weekends and official public holidays).
Transit Time: Once dispatched, standard delivery across European regions takes estimated 7 to 10 working days.
- Dispatch Location
Origin of Dispatch:Innerlohener Str. 4, 83355, Grabenstätt - Carrier Partners & Automated Parcel Tracking
To ensure structured consignment management, we partner with reputable international logistics providers including DHL, FedEx, and UPS Priority.
To keep you fully informed throughout the delivery process, automated tracking updates will be transmitted directly to the email address provided during checkout at key operational stages:
Order Dispatch: When your parcel is handed over to the carrier and assigned a tracking code.
Logistics Facility Arrival: When your shipment arrives at regional transit hubs and sorting facilities.
Out for Delivery: When your package is loaded for local final delivery.
- Delayed Shipments & Investigation Procedure
While the vast majority of orders arrive within the expected timeframe, occasional transit delays may occur due to local logistics operations or customs clearing procedures.
If your consignment exceeds the standard transit timeframe:
Please contact our support team at support@quenchandcarry.com with your order reference number.
Our customer service team will immediately initiate a formal trace and investigation with the responsible carrier.
Upon confirmation of the investigation findings from the carrier, we will proceed according to the circumstances by issuing either a full refund or arranging a replacement dispatch at no extra charge.
- Address Accuracy & Contact Information
Customers are responsible for providing complete and accurate delivery details upon order placement. If you discover an error in your submitted shipping address, please contact us immediately at support@quenchandcarry.com prior to order dispatch.
For any further shipping enquiries or consignment updates, please reach out to our team:
Official Email: support@quenchandcarry.com
Phone: +498611669866
Company: Bio-Caps GmbH
Address: Innerlohener Str. 4, 83355, Grabenstätt