Orders & Payments
Which payment methods do you accept?
We accept major payment instruments, including:
Credit and Debit Cards: Visa, Mastercard, American Express
Express Digital Payment Methods: Apple Pay, Google Pay
Supported mobile and digital wallets available at checkout.
All transactions are processed in Euros (€) through secure, encrypted payment systems.
Will I receive an order confirmation?
Yes. Upon successful completion of your order, an automated confirmation message containing your order details and reference number will be sent immediately to the email address provided during checkout.
Shipping & Delivery
Which countries do you deliver to and which carriers do you use?
We serve customers across Europe. To ensure reliable transit, all orders are processed and shipped in cooperation with established European courier networks, including DHL, FedEx, and UPS Priority.
How long does shipping take?
Standard delivery across European destinations typically takes between 7 to 10 working days following order dispatch.
How can I track my order status?
We provide clear order tracking throughout the delivery process. Automated tracking emails are sent to your registered email address at key operational stages, including:
When your order is formally dispatched.
When the parcel arrives at regional carrier sorting facilities.
When the package is out for local final delivery.
What happens if my order is delayed beyond standard delivery times?
If your package has not arrived within the standard 7 to 10 working days timeframe, please contact our support team at support@quenchandcarry.com. We will immediately open a formal investigation with the respective logistics carrier. Based on the verified findings of the investigation, we will arrange a complete refund or issue a replacement dispatch.
Returns, Cancellations & Damaged Items
What is your return policy for European customers?
In full compliance with European Union consumer legislation, customers residing in Europe possess a statutory 14-day Right of Withdrawal. You may request to cancel your purchase contract within 14 working days from the day you, or a designated third party, receive physical possession of the goods.
To exercise this right, please notify our customer support team in writing via support@quenchandcarry.com prior to the expiry of the 14-day period.
What should I do if my drinkware item arrives damaged or defective?
We inspect our items prior to dispatch. However, if your order arrives damaged or defective:
Contact our support team at support@quenchandcarry.com within a reasonable time after receipt.
Provide your order reference number along with clear photographic evidence showing the damage or defect.
Once our team verifies the photographic proof, you will not be required to return the damaged item. We will promptly process a full refund to your original payment method or dispatch a free replacement item based on your preference.
Customer Care & Enquiries
How can I contact customer support?
For any enquiries regarding our product catalogue, existing orders, or business matters, please email us directly at support@quenchandcarry.com.
Our customer service team reviews incoming correspondence continuously and aims to respond to all enquiries within 24 hours during standard business working days.