- General Processing Framework
At Quenchandcarry, operated under the company entity registered in Germany, online transactions conducted on are handled through modern electronic payment standards.
To maintain transparency across financial records, transactions processed through our checkout will appear on customer payment and bank statements under the billing descriptor: Bio-Caps GmbH.
- Supported Payment Methods
We support a range of card and electronic payment options for customer convenience:
Credit & Debit Cards: Visa, Mastercard, American Express
Express Digital Payments: Apple Pay, Google Pay
Digital Wallets: Supported regional mobile and digital wallet options presented at checkout.
- Payment Processing & Security Standards
Service Provider: Card and electronic transactions are processed via our designated payment processor, Stripe Payments Europe, Ltd.. Stripe provides infrastructure services for transaction handling; this operational arrangement does not constitute a legal partnership or joint venture.
Direct Checkout Experience: Customers are not required to create or log into a Stripe account to complete a purchase on our website.
Risk Evaluation & Monitoring: Our payment processor performs standard operational risk evaluations and monitors transactions for irregular activity or fraud prevention in accordance with European financial standards.
Order Fulfilment: Following successful transaction authorization, order processing and dispatch proceed in accordance with our standard Shipping Policy published on www.quenchandcarry.com.
- Data Protection & Cookie Compliance (GDPR)
Operating from Germany, we adhere to European Union data protection regulations (GDPR) and local telemedia rules.
Data Minimisation: Personal and payment data collected during the checkout process is used solely to process payments, complete sales contracts, and fulfill statutory accounting obligations.
Cookie Consent Framework: We utilise a Cookie consent banner on www.quenchandcarry.com. Non-essential cookies or analytics scripts are activated only after a user actively clicks the “Accept” button on our cookie banner. Customers may review our full processing practices on our dedicated Privacy Policy page.
- Customer Care & Inquiries
For any inquiries regarding checkout transactions, billing clarifications, or payment records, please contact our support team in writing:
Official Contact Email: support@quenchandcarry.com
Phone: +498611669866
Company: Bio-Caps GmbH
Address: Innerlohener Str. 4, 83355, Grabenstätt
Support Response Time: Our team reviews incoming inquiries and aims to respond within 24 to 48 hours on standard working days.