- General Provisions & Scope
This website is operated by www.quenchandcarry.com. Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to Quenchandcarry. By accessing our website, browsing our catalogue, or purchasing drinkware products from us, you engage in our service and agree to be bound by the following Terms of Service.
These Terms of Service apply to all consumers and site users located within Europe. Please read these terms carefully before placing an order.
- Orders and Contract Formation
Offer and Acceptance: The display of products on constitutes an invitation to treat. By placing an order, the customer submits a binding offer to purchase the selected items.
Order Confirmation: A contract is formally concluded only when we issue an official order confirmation email or dispatch the ordered items to the designated delivery address.
Accuracy of Account Information: Customers agree to provide current, complete, and accurate purchase and account information for all transactions conducted on our store.
- Pricing & Payment Terms
Pricing: All published prices are displayed in Euros (€) and include statutory Value Added Tax (VAT) where applicable under relevant European tax legislation.
Payment Settlement: Orders are payable in full upon contract conclusion through our authorised electronic payment processing systems. Charges are processed electronically at the time of order placement.
- Shipping, Delivery & Tracking
Service Coverage: We process and ship orders across European destinations in cooperation with established logistics partners including DHL, FedEx, and UPS Priority.
Delivery Timelines: Standard delivery timeframe is estimated between 7 to 10 working days following order dispatch.
Tracking Automated Notifications: Throughout the order lifecycle—including dispatch, arrival at sorting facilities, and final local distribution—automated delivery tracking updates will be transmitted directly to the email address provided during checkout.
Delayed Consignments: If an order exceeds the standard delivery timeframe, our customer support team will initiate a formal investigation with the respective logistics carrier. Following the carrier’s investigation findings, we will arrange either a complete refund or a replacement dispatch based on the confirmed circumstances.
- Transfer of Risk & Ownership
In compliance with mandatory European Union consumer protection directives and statutory German civil law (BGB):
Risk of Loss: The risk of accidental loss, damage, or destruction of ordered items remains fully with Quenchandcarry until the physical goods are handed over to and received by the consumer or a third party nominated by the consumer (other than the carrier).
Ownership Transfer: Title and ownership of the purchased items pass to the customer only upon complete payment of the order price and successful physical delivery.
- Statutory Right of Withdrawal (14-Day Return Right)
Consumers residing within Europe possess a statutory right of withdrawal in accordance with EU regulations:
Withdrawal Period: You have the right to withdraw from the purchase contract within 14 working days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you, acquire physical possession of the goods.
Exercising Withdrawal: To exercise the right of withdrawal, you must notify us of your decision by submitting a clear written statement via email to support@quenchandcarry.com.
Return Procedure: Upon receiving your withdrawal request, our team will provide instructions regarding the return procedure. Returned items must be dispatched back in accordance with our return guidelines.
- Damaged, Defective or Incorrect Items
We inspect all drinkware products prior to dispatch. However, in the event that an item arrives in a damaged or defective condition:
Notification & Proof: You must contact our customer service team via email at support@quenchandcarry.com within a reasonable time after receipt, providing order details and clear photographic evidence of the defect or damage.
Simplified Settlement: Where photographic evidence satisfactorily confirms that an item arrived damaged or defective, you are not required to return the damaged item.
Remedy Options: Upon verification of the submitted evidence, we will promptly issue a full refund to your original payment method or dispatch a free replacement item at no additional cost.
- Limitation of Liability
We are liable for damages resulting from intentional misconduct or gross negligence, as well as for statutory consumer claims under mandatory German and European product liability legislation.
For simple negligence, our liability is limited strictly to breaches of essential contractual obligations (cardinal obligations) that are essential to the performance of the contract, capped at foreseeable typical damage.
Nothing in these terms excludes or limits statutory rights guaranteed to consumers under mandatory applicable European laws.
- Intellectual Property
All website contents, including text, logos, visual assets, original product imagery, and downloadable elements featured on, are protected under copyright and trademark legislation. Unauthorised reproduction, distribution, or commercial exploitation of any site content is strictly prohibited. - Governing Law & Jurisdiction
Applicable Law: These Terms of Service and any contracts concluded under them are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
Consumer Protection: Mandatory statutory consumer protection rights and regulations of the European Union country where the consumer resides remain unaffected and fully applicable.
Online Dispute Resolution: The European Commission provides a platform for Online Dispute Resolution (ODR) for consumers. For consumer support enquiries, please contact us directly at support@quenchandcarry.com.
- Contact Information
For formal legal notices, order enquiries, or customer care requests under these Terms of Service, please contact:
Official Contact Email: support@quenchandcarry.com
Phone: +498611669866
Company: Bio-Caps GmbH
Address: Innerlohener Str. 4, 83355, Grabenstätt